Sector
AI agents for Retail & E-commerce
Order questions and returns answered before you open the inbox.
Most messages are the same five questions about orders, stock and returns. They still take hours to answer.
Watch the agent work
A scripted run for Retail & E-commerce: what set it off, how it reasoned, which systems it touched, and where it stops to ask a person. Demo environment — sample data.
Movas Concierge · sample run
Phone rings at 7:42 p.m. — nobody is free to answer
Step 1 of 7 · Demo environment — sample data
- Trigger
Call answered on the second ring
Caller: “My kitchen drain is backing up. Can someone come out?”
Where teams start
Order and delivery questions
Status looked up and explained plainly, with the next step if something is late.
Returns and exchanges
Eligibility checked against your policy and a label issued when it qualifies.
Stock and product questions
Answered from your catalogue, with a handoff when it is a judgement call.
What it gives you back
- Most messages resolved without a person
- Consistent answers that match your policy
- Refund decisions still approved by you
- Peak weeks stop breaking the inbox
Book a consultation
See what this would look like in your retail & e-commerce team
A 45-minute call. We look at where your time goes, show the demo closest to your work, and tell you plainly what is worth automating and what is not.
Prefer to message? Reach us on WhatsApp at +1 416-388-1724.